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Return Merchandise Authorization (RMA)

Before you can request a UPS Return Label you need to log into your SOTW account. If you are a Non-SOTW shopper (you purchased our shoes on Amazon, eBay, Rakuten, etc.) you will need to create an account to continue.

Existing ShoesOnTheWeb.com Customers

If you have already registered with ShoesOnTheWeb you can start the process by logging in with your email and password below.

Did you forget your password or use the Guest Checkout option?
Click Here and we will email your password?
Non SOTW Customers

Non ShoesOnTheWeb.com customers need to register to start the return process, or you can process your return where you purchased the shoes.

All your information is confidential, never sold to any third parties and always protected with the highest industry level of encryption and best practices.

Return Policy

60-Day Unconditional Satisfaction Money Back Guarantee

If you are not totally satisfied with your new shoes, simply return them to us in the original box with all of the tags intact within 60 days of the shipping date for an exchange or refund. Shoes must not be worn. When you inspect your new shoes, please try them on inside on carpeting for a brief time to discover if there are any fit problems.

If you are going to return a pair of shoes, please do not tape or affix a shipping label or postage directly to the box. Place the shoes in an outer wrapping (eg.,brown paper) or a box. Place a copy of this Return Policy in your package.

Convenient Returns.$7.00 cost

Put the UPS Return Label which is in your shoe box on your package. Take your package anywhere in the continental U.S. where there is a UPS store, UPS Drop Box, UPS truck or any other UPS drop-off location.
No postage is required. $7.00 will be deducted from your order refund for return shipping.
Save the bottom section of the return label which has your tracking number. You can track your package at www.ups.com.

Return on your own
Send your shoes back to Shoes on the Web. You pay the postage to the delivery service of your choice. Please ship with delivery confirmation for proof of delivery.
If you have any questions, please call us Monday thru Friday 9:00AM to 5:00PM ET at 1-800-323-2062 or email us at info@shoesontheweb.com

Orders shipped within the continental U.S.
If you are not completely satisfied with you order, we will be happy to exchange it - You will not be charged the $7.00 Convenient Returns shipping fee, and your new items will be shipped at no cost to you.

Orders shipped outside of the continental U.S.
We do not offer merchandise exchanges on orders shipped outside of the continental U.S. If you need to exchange an item, please return it and place a new order for the shoes that you want. When we receive your shoes back, we will issue a full refund for the cost of the shoes, not the duties, taxes, or shipping charges.

Defective Merchandise and Shipping Errors
If the shoes you return are deemed as defective or if we made an error and shipped you a product that you did not order, the $7.00 Convenient Returns shipping charge will not be deducted from your refund. For international shipments, we will refund the cost of the shoes and shipping, however, customs, duties, taxes and other related charges are the sole responsibility of the of the customer and cannot be refunded.

Contact Information

Shoes on the Web
411 Vine Street
Philadelphia, PA 19106
Toll Free Telephone: (800) 323-2062
Philadelphia Local: (215) 925-2062
Fax: (215) 925-4030

Email Us Anytime: info@shoesontheweb.com

For reference some common answers can be found here:
60-day money back guarantee Return Policy.
Privacy Policy.
Shipping Policy.

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Shoes On The Web - Discount Shoes Online

When shopping for discount shoes online the last things you need to worry about are online security and your privacy. Our site always meets the highest security and encryption security standards to keep your identity safe. You can look at the bottom right for the "SiteLock" Secure badge which will show "Passed" with today’s date.

At Shoe On The Web we proudly offer Free Domestic Ground Shipping on shoes to you (it has been our standard policy for years). Having been in business online since 1998 and we have gotten lots of fabulous reviews. These reviews are all from certified shopper who purchased and used the footwear from us.

Shoes On The Web is a special online shoe outlet with both the latest styles and closeout models from all the name brands you love. We also constantly compare and adjust our prices so that they are lower than our competition, plus you always get free shipping on shoes to you. Throw in outstanding commitment to customer service, and all of that translates to a shoe shopping experience that is second to none.