Returns Policy
90-Day Unconditional Satisfaction Money Back Guarantee
If you are not totally satisfied with your new shoes, simply return them to us in the original box with all of the tags intact within 90 days of the shipping date for an exchange or refund. Shoes must not be worn. When you inspect your new shoes, please try them on inside on carpeting for a brief time to discover if there are any fit problems.
If you are going to return a pair of shoes, please do not tape or affix a shipping label or postage directly to the box. Place the shoes in an outer wrapping (eg.,brown paper) or a box. Place a copy of this Return Policy in your package.
Free USPS return labels
For orders placed on ShoesOnTheWeb.com, start your return within 90 days of shipment. ShoesOnTheWeb pays the return postage; no return-label fee is deducted from your refund.
Choose either your order number plus checkout email, or find your orders using your checkout email alone. Enter the confirmation code sent to that email before any orders are shown. Then choose your order and shoes; no second code is needed during the 30-minute verified session. Check your packed box weight and dimensions, then create your prepaid USPS label. Print it from the screen or from the PDF emailed to you. Use the label for one package only and keep your USPS acceptance receipt. Creating a label does not issue a refund; we must receive and process your return.
Return on your own
Send your shoes to Richard Camitta, 419 Bolsover Road, Wynnewood, PA 19096-1301. You pay the postage to the delivery service of your choice. Please ship with delivery confirmation for proof of delivery.
If you have any questions, please call us Monday thru Friday 9:00AM to 5:00PM ET at (215) 925-2062 or email us at info@shoesontheweb.com
Exchanges
Orders shipped within the continental U.S.
If you are not completely satisfied with you order, we will be happy to exchange it - Return postage is covered, and your new items will be shipped at no cost to you.
Orders shipped outside of the continental U.S.
We do not offer merchandise exchanges on orders shipped outside of the continental U.S. If you need to exchange an item, please return it and place a new order for the shoes that you want. When we receive your shoes back, we will issue a full refund for the cost of the shoes, not the duties, taxes, or shipping charges.
Defective Merchandise and Shipping Errors
If the shoes you return are deemed as defective or if we made an error and shipped you a product that you did not order, return postage is covered and no return-label fee will be deducted from your refund. For international shipments, we will refund the cost of the shoes and shipping, however, customs, duties, taxes and other related charges are the sole responsibility of the of the customer and cannot be refunded.
Shipping
Fast & FREE Ground Shipping on ALL Domestic US Orders.
International Shipping Notice:
ShoesOnTheWeb does NOT ship Internationally.